Here are some solutions to the lastest frequently asked questions!

• Installation / Patching Issues
  Hello friends! ^_^
  
  
  If you are having trouble installing or patching the game client, you are at the right place!
  
  Follow these simple steps and your problems shall be diminished! (If not, I'm sorry. T.T Just send me  DQA about it)
  
  
  
  
  1. Make sure to use IE (Internet Explorer) to download the game client. 
            - Using other browsers may corrupt your game files.
  
  2. Upon completing the installation, make sure to put Asda 2 / GameGuard as an exception to both your firewall and anti-virus program configuration!    
            -  If you do not know how to make an exception for your firewall / anti-virus program, try googling "How to make an exception on _________"  where _________ would be the name of your anti-virus program.
  
  3. After doing so, if you are still having an issue, try closing down any unnecessary programs running in the background.
  There are many programs that GameGuard detect as a threat and/or collide with. 
  
  4. If you are still having an issue after closing down the unnecessary programs, please check if your DirectX and Graphics Card drivers are up-to-date. If not, update them and try again.
  
  
  
  
  Following these 4 very simple steps can resolve your installation / patching issues.
  Please feel free to send in a DQA if your problem persists even after following these steps.
  We highly appreciate your time and effort and wish you a good day.
  Thank you.
   

• How do I change my password?

  If you want to change your password, please follow these steps.
  
  1. Log into the website with your user id and password.
  
  2. Click on your "My Account" link which is displayed under your Login ID and CC amount.
  
  3. Enter your current password for security confirmation.
  
  4. Click on the "Edit" button and proceed to change your information.
  
  5. Click on submit to complete the password change process.
  
  If you are having problems or would like us to change the password for you, please provide us with this information through DQ&A:
  
  - User id:
  - First & last name:
  - Date of birth:
  - Registered email:
  - Secret question & answer:
  - Desired password:
  
  Once the information matches our records, we will change your password to your desired password.

• Gameguard Issues and Support

  Hello Heroes,
  
  Gameguard issues tend to be a result of conflicting programs. If you wish to reduce the chances of these issues then it would be a good idea to shut down all programs that are not Heroes in the Sky while playing Heroes in the Sky.
  
  If the issues persist then take a screenshot of the gameguard error you receieve, then attach that with all the error files gameguard has produced and send them to the GM team via DQA. We will report them to Gameguard and get back to you with a fix as soon as possible.

• Password / Email / Account Name Retrieval

  Hello Heroes,
  If you have lost your password or were suspended for entering too many wrong passwords, please follow these directions:
  First attempt to receive a password or account name retrieval via the link found under the login on the main page of the website.
  If you do not receive the email within an hour, please submit a DQA which can be found under the "Support" section, and provide us with the following information to verify that it is your account:
  Account Name: Full Name: Date of birth: Registered Email Address for your account: Character(s) on the account (their levels, class): Secret Question/Answer: Email Address or Password you would like it changed to: (please create a gmail.com email account, as a number of other domains are unable to receive the GamesCampus password reset messages)
  Once we receive your DQA, we will check our records to see if it matches what we have in our system. After you send us this information, the password retrieval process / email change may take 1-2 business days. If the information provided to us is incorrect we may not provide support under the assumption that the account is not owned by the poster.
  If you cannot log in to the account you wish to recover information from, please create a new temporary account to send in the DQA.
  Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  -HIS Team (Snipped Lovingly from Team Asda Story)